Privacy Policy

Walking the Pack Natural Range GDPR Compliant Privacy Policy.

Walking the Pack Natural Range is committed to complying with the latest rules and regulations regarding customer privacy and data protection. This document has been created in order to ensure Walking the Pack Natural Range compliance with the General Data Protection Regulation (GDPR) May 2018, and to provide continued transparency to customers of Walking the Pack Natural Range in regards to the use and safe storage of personal data.   Any use of ‘us’, ‘our’ and ‘we’ in this notice refers to Walking the Pack Natural Range directly. Use of terms such as ‘individuals’, ‘customers’ or ‘clients’ refers to any person/s who have provided personal information to Walking the Pack Natural Range. 

How We use Personal Information.

In order for Walking the Pack Natural Range to provide accurate quotations, the delivery of goods and online invoices, individuals must provide personal information (name, address, email etc.). There is no obligation from the customer to provide this personal information, however, with the exception of face-to-face sales, Walking the Pack Natural Range  would be unable to provide it’s services without this information.   Customers maintain the right to object to the use of their personal information by Walking the Pack Natural Range. An individual may contact Walking the Pack Natural Range at any time during or post a transaction to request Walking the Pack Natural Range cease using their personal information, at which point, Walking the Pack Natural Range will A.) immediately cease all use of the personal information and dispose of any and all sensitive materials in an appropriate manner B.) provide a full and detailed explanation as to why, at that time, Walking the Pack Natural Range is unable to cease use of personal information. Walking the Pack Natural Range offers a postal delivery service with all orders at an additional fee to the customer. Royal Mail PLC is used as a third party company to fulfil the postage orders from Walking the Pack Natural Range, thus Walking the Pack Natural Range must provide Royal Mail PLC with certain details of a clients personal information (name, address). The use of Royal Mail PLC is made clear to the customer prior to any order and they must consent to the personal information being passed on from Walking the Pack Natural Range to Royal Mail PLC in order to complete a transaction with Walking the Pack Natural Range. LKR  Woodcrafts operates with a focus on online sales. Etsy Inc., Facebook Inc. Microsoft Corporation and Twitter are all companies that provide online platforms in which a customer may contact Walking the Pack Natural Range. Should a customer contact Walking the Pack Natural Range using one of these methods, Walking the Pack Natural Range may request that personal information be sent via the platform in order to complete an order/quotation. The customer may choose to use one of these methods in order to provide the required information to Walking the Pack Natural Range, doing so gives consent for both Walking the Pack Natural Range and the chosen platform, unless otherwise stated in their own terms and conditions, to view and/or use the information provided. Using one of the mentioned companies to which Walking the Pack Natural Range  has an online presence to contact Walking the Pack Natural Range opens a dialogue in which the customer gives consent to receive private messages within use of the given platform. All conversations between Walking the Pack Natural Range and the customer that may involve the use of personal information are done so in private. None of the information provided in these private messages will ever be shared publicly or with a third party, excluding government intervention (e.g. at the request of the police).   Walking the Pack Natural Range may, on occasion, request that the customer provide pictures and/or feedback in regards to a completed order. Walking the Pack Natural Range will disclose any and all use for this material prior  to the customer providing the information. Compliance to this request is optional on the part of the customer. Walking the Pack Natural Range provides a service in which a customer can personalise an item. This may lead to a customer providing the personal information of another party e.g. for a gift. Walking the Pack Natural Range will only contact the individual who initiates a transaction and/or provides payment for that particular order. It is the responsibility of the customer to ensure that they have received consent before providing another’s personal information to Walking the Pack Natural Range.

The Personal Information We Collect & Safe Storage of This Information.

As mentioned in the previous section, Walking the Pack Natural Range must collect certain pieces of personal information from a customer in order to provide their services. This information will include the customers name and address and/or the customer’s email address and contact number. Paper copies of this information are stored in folders that are kept in a secure property and, within the property, an independently locked room. Digital copies of this information are stored on a password protected laptop used by Walking the Pack Natural Range. Any digital folder/document containing potentially sensitive information will have further encryption in order to keep the information secure. All passwords protecting private information differ and only the Director of Walking the Pack Natural Range is informed as to the passwords. Typically, Walking the Pack Natural Range will hold personal information of the customer for three years in order to fulfil repeat orders, track prior transactions and keep record of sales. After this time, Walking the Pack Natural Range will permanently destroy any personal information stored. In the case of paper copies, this information is shredded and separated and recycled at different times. In the case of digital files/documents, these are moved from the secure area of the computer to the recycle bin, where they are then permanently deleted from the computer system. Should an individual request that their personal information be destroyed before this time, Walking the Pack Natural Range will A.) Destroy the personal information thoroughly B.) give a detailed explanation as to why, at that time, Walking the Pack Natural Range is unable to destroy the information. Walking the Pack Natural Range collects any and all of the personal information directly from the customer. Sending Walking the Pack Natural Range this information shows direct consent from the customer that the information can be used and stored in the manner explained in the above information. Walking the Pack Natural Range does not collect outside information or information from third parties nor does Walking the Pack Natural Range send any personal information to third party companies without the consent of the customer (e.g. Royal Mail PLC). Walking the Pack Natural Range may receive personal information from Paypal Holdings Inc. This information is needed to complete payment and to deliver the goods ordered. A customer gives consent for Walking the Pack Natural Range to view and/or use this information when sending payment. The same is applicable for Etsy Inc.

Additional Notes & Customer Rights.

Walking the Pack Natural Range is committed to protecting the personal information of its customers. To this end, Walking the Pack Natural Range will only use third party companies that adhere to the rules and regulations of Government Standards in regards to securing personal information. Any person/s whose personal information Walking the Pack Natural Range holds maintains the right to object to its use. Walking the Pack Natural Range will, as mentioned, cease use of the personal information immediately or, alternatively, provide a detailed explanation as to why this is not possible. Customers also maintain the right to view the personal information gathered by Walking the Pack Natural Range. Should this request occur, Walking the Pack Natural Range will provide any and all information regarding that particular customer, however Walking the Pack Natural Range will not provide anyone but the customer who has either contacted Walking the Pack Natural Range or the individual who made payment with information regarding that order, with the exemption of a Government Agency (e.g. Police). Customers may contact Walking the Pack Natural Range to update or correct contact details to which Walking the Pack Natural Range will oblige. Verification of identity may be required in this instance.   Customers maintain the right to complain regarding the order or service received by Walking the Pack Natural Range. Walking the Pack Natural Range can be reached by means of the original method of contact prior to an order and will work to resolve any issue that arises. However, should a customer wish to make a complaint with the Information Commissioner’s Office (ICO) they are entitled to do so.   It may be necessary to amend and/or update this notice. Should the need arise, an updated version of this notice will be provided by Walking the Pack Natural Range.   Should you wish to contact Walking the Pack Natural Range, or to view the terms and conditions of any third party companies mentioned in this notice, please follow the correct link provided below:

2 Danestone Place,

Bridge Of Don,

Aberdeen

AB23 8JB

Email: leanne.walkingthepack@gmail.com

https://www.paypal.com/va/webapps/mpp/ua/legalhub-full

https://twitter.com/en/privacy

https://en-gb.facebook.com/full_data_use_policy

https://help.instagram.com/155833707900388